iSnow Support

On the login screen, tap Forgot password? and follow the instructions. If you don't receive the reset message, contact your club administrator — they can trigger a reset from the Members page. If neither works, email us at info@preg-tech.co.ug with your club name and phone number.

Pull down to refresh the dashboard, or sign out and sign back in. Contributions and loan repayments made in cash need to be recorded by a teller or admin before they appear. If a mobile-money payment succeeded but the app still shows the old balance, wait 2–3 minutes and refresh; if it still doesn't show, email us with the transaction reference.

Open Members → Add New Member, fill in the member's details and save. If your club is on a paid plan mid-cycle, the new member is created disabled with an Awaiting payment badge; tap Activate & pay on their row to charge the prorated seat fee. Once payment completes, the member can log in.

You'll get in-app reminders as the expiry date approaches. After the expiry date, admins are still allowed to sign in so they can renew, but regular members lose access until renewal is completed. Renew from License → Renew in the admin dashboard.

Pricing is per member, per year, with volume tiers — the more members your club has, the lower the per-member rate. You're billed for one full year at renewal based on your current member count. Members added mid-cycle pay a prorated seat fee for the days remaining until renewal, so everyone re-syncs on the next renewal date.

As an admin, open the member's profile from the Members page, tap Edit, and switch Enabled to No. Their account is preserved (financial history stays intact) but they can no longer log in. Contact us if you need to permanently delete personal data — see also our Privacy Policy.

All communication between the app and our servers is encrypted (HTTPS/TLS), and passwords are stored only as salted hashes. Read the full Privacy Policy for details on what we collect, how we use it, and your rights under the Uganda Data Protection and Privacy Act, 2019.

Email us at info@preg-tech.co.ug from the address on your account, or ask your club administrator to make the request on your behalf. We'll confirm your identity and delete your personal data, subject to legal record-keeping requirements that apply to financial transactions.

Email info@preg-tech.co.ug with: your phone number, your club name, what you were trying to do, what happened instead, and (if you can) a screenshot. This helps us reproduce and fix the issue fast.